Thursday, June 5, 2014

3 Easy Ways to Boost Your Online Credibility

If you have a small local business, or one that is more global, it is typically a good idea to have a shop online that offers your services and products available for sale.  So many people today actually prefer to shop online, even if they have a local store just down the road.  Wondering how to make sure those who visit your website trust you?  Use these three tactics and watch your prospective customers turn into regular customers.

Demonstrate security
Despite the ever-growing prevalence of shopping on the Internet, there’s still a risk for scams.  It is

important that your online site demonstrates how secure you keep information and how trustworthy you are to entice shoppers to choose your store over online competitors.

To show your customers that your business is one that is trustworthy, you can show the measures you can to protect their personal information.  When you have a secure page, your customers will see a lock icon in the browser.  Customers will also see that your web page URL has a ‘S’ at the end.  There are a number of ways to secure your website.

List all prices clearly
Another step to increase trust among your customers is to clearly share your prices, the costs associated with shipping.  Customers are much more likely to make a purchase if the shipping prices are shared clearly on your website.  Other information that builds credibility includes the details of your shipping and policies related to refunds and exchanges.  People aren’t going to move forward with their purchases if you leave them with too many unknown details about your prices.

Feedback from your customers
Don’t you want to hear what people say about a business and it’s products and services before you make a purchase?  Prospective customers want to hear from people who have had experience with your business.  They want to know what people thought of their products and services, and hear if people were pleased with their purchase.  Share your feedback, reviews and testimonials clearly on your website to allow your current and prospective customers to see and read.  This will encourage purchases from those who stop by to visit your website and help them feel like they can trust you.  While some negative and malicious reviews are better left unshared, a few that may be less than idea are okay to share.  Just make sure you show how you fixed the issues with your customer to ensure their satisfaction.

Businesses of all sizes can benefit from building their credibility and reputation online.  Make sure to always have a website that shows your honesty and willingness to ensure your customers are satisfied.  These three tips are a great check list to use as you make sure your website is one that will make prospective customers trust and believe in your business.

Photo via: 365outsource.com

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